Do you have a passion for going the extra mile for your customers?

Our client is a market leading provider of legal expenses insurance that has enjoyed rapid growth in recent years.  They are currently looking for several Claims Handlers to join their vibrant claims team in their Bristol office. As a Claims Handler, you will manage a diverse range of claims, from commercial and personal contract disputes through to employment, medical negligence or motor claims.

In return for this, you will receive fantastic training and ongoing support, a great salary and benefits, and the opportunity for ongoing development and progression.

Daily duties and responsibilities of the Claims Handler to include:

• Dealing with legal expenses claims on behalf of multiple insurers and brokers
• Overseeing the customer experience throughout the claim life cycle
• Investigating claims evidence and making informed decisions on outcomes
• Providing clear, concise, and accurate information to internal and external personnel
• Assisting with managing appointments of litigators and solicitors as needed
• Adhering to all company and regulatory policies and procedures
• Answering a high volume of calls and making calls to assist with ongoing case management

Due to the nature of this Claims Handler role, experience of delivering excellent customer service in a fast-paced environment is required. Insurance, financial services, retail or hospitality – it really doesn’t matter! You just need to love working with customers and have a calm and patient yet resilient manner, which is required when dealing with challenging and emotional claims.

Our client is running assessment centres for these positions in early October for an early November start date.

If you like the sound of this role, then we would love to hear from you. 

Our client, an award-winning insurer, is looking for a Commercial Underwriter to build long-lasting relationships with their agency partners across the Midlands and support them in the underwriting of complex commercial cases – a role that requires technical expertise but offers real autonomy.     

With this role being field based, you will be travelling regularly to agencies across West Midlands, Warwickshire, Staffordshire, and Oxfordshire, with up to 2 days per week homeworking.  A full current driving license is therefore required.

In return, you will receive a competitive salary, bonus, car/car allowance, and an excellent benefits package.  As the wider commercial underwriting team continues to evolve, the role also offers exposure to wider underwriting activity and future opportunities. 

Daily duties and responsibilities to include;

• Supporting agency partners by providing expert underwriting insight, guidance, and decision making across a broad portfolio of commercial insurance risks
• Underwriting across commercial combined, motor trade, property and casualty, and farming and agricultural insurance risks with premiums from £35,000-£100,000
• Reviewing and evaluating complex commercial risks, negotiating policy terms within delegated authority limit, and supporting large account reviews
• Acting as a trusted adviser, helping agency partners to strengthen their underwriting capability, improve technical knowledge, and support strong customer outcomes

Due to the nature of this role, at least 5 years’ experience of complex and technical underwriting experience across various commercial insurance risks is required.  You should be confident in developing and strengthening relationships with existing business partners and be comfortable with the travel required. 

If you have the required skills and experience for this position, please apply today!      

We are proud to be supporting our client, an award-winning estate administration specialist, in the recruitment of a Probate Consultant to join their friendly sales team. If you are a motivated probate sales professional looking for your next challenge, this could be the role for you.

You will be responsible for providing support and advice to clients on all probate matters – helping them to understand this complex process, assisting them with a variety of technical queries, providing tailored quotations, and drawing up contracts – all with the utmost empathy during the worst time.

Key duties and responsibilities will include:

• Managing a client pipeline from their initial enquiry to quotation and contract signature
• Following up on and qualifying warm leads and referrals, identifying appropriate opportunities to introduce the service/s
• Engaging with and advising clients in an empathetic and personalised manner, helping them to navigate the complex process of probate
• Demonstrating a strong technical understanding of probate matters across both non-taxable and taxable estates
• Tailoring quotes based on clients’ needs, utilising a fully transparent fee structure to avoid any hidden extras or additional costs
• Handling objections to close sales effectively and draw up contracts, while demonstrating exemplary client service, professionalism, and empathy
• Thriving in a guided but unscripted sales environment, tailoring the approach based on the clients’ understanding and feedback
• Striving to exceed the targets set while delivering market leading client service and satisfaction levels

In return for your consultative approach to secure new business, you will be rewarded with a highly competitive salary and bonus. 

If you have the required experience for this position, please apply today.

Join our client’s friendly and bustling team as a Service Coordinator! If you are a very organised individual who enjoys providing exceptional customer service, this could be the next role for you!

As a Service Coordinator, you’ll be coordinating service and remedial work activities for the team, working with colleagues to ensure high-quality customer experiences. Due to the nature of this role, previous customer service experience is essential.

Duties will include:

• Conducting daily schedule checks and ensuring engineers have the equipment required
• Completing all related administrative duties including scheduling planned maintenance
• Checking all new faults logged and resolving within established SLAs
• Ordering new items as needed for stock or jobs
• Processing attended and completed jobs daily on internal systems
• Monitoring inbound emails and responding within expected timescales
• Checking reports from the alarm receiving centre and actioning callouts or visits as needed
• Managing inbound calls and forwarding to the correct team member as appropriate
• Quoting and sending aftercare maintenance agreements to new and existing customers

Required Skills and Experience:

• Proven customer service experience is essential
• Experience in a similar coordination role is desirable
• Strong written and verbal communication skills
• Good knowledge of IT software including Microsoft Office applications
• Excellent organisation and prioritisation skills

If this sounds like the next challenge for you, please apply today! Our client is interviewing for this role very soon.

Duties and Responsibilities

• Developing and delivering sourcing strategies
• Managing category pipelines, contract renewals, and supplier consolidation
• Leading sourcing and contract negotiations
• Building strong relationships with internal stakeholders
• Monitoring market trends, supplier developments, and industry best practices
• Using spend analysis and management information to provide insight and support decision making
• Working with internal teams to support planning, forecasting, and wider business objectives
• Ensuring all procurement activity is delivered in line with regulatory requirements

Skills and Experience

• Proven experience in procurement, category management, or supply chain management
• Experience managing sourcing projects, supplier relationships, and commercial contracts
• Strong stakeholder management skills
• Excellent organisational and communication skills
• Strong analytical skills and the ability to interpret data

If you are looking for a new and challenging opportunity in procurement, then please get in touch or apply today.

Duties and Responsibilities

• Leading the progression of the UK outsourcing and offshoring strategy
• Undertaking detailed analysis and making recommendations on outsourcing strategy and policy
• Supporting the management of core outsource suppliers to ensure performance, value, and compliance
• Leading the development and embedment of strong supplier management practices across the supply chain
• Supporting the implementation of robust risk and compliance monitoring across procurement
• Coordinating and delivering remedial actions where risks or control gaps are identified
• Driving continuous improvement and innovation across supplier and outsourced management
• Acting as an SME within procurement integration and group-wide projects

Skills and Experience

• Strong procurement or supply chain management experience in a regulated environment
• Experience managing primary suppliers or outsourced services
• Excellent stakeholder and relationship management capability
• Commercially and financially astute
• Resilient and proactive self-starter

If you are looking for a new and challenging opportunity in procurement, then please get in touch or apply today.

Do you have previous experience in sales, commercial management, or business development? Are you passionate about high-quality hospitality?

Our client is a premier hospitality and sporting venue, and we’re excited to be supporting their recruitment of a new Sales and Events Coordinator. As a Sales and Events Coordinator, you will be taking the lead in generating sales for their hospitality and event bookings, and advertising and sponsorship agreements.

The successful candidate will be responsible for developing new relationships, managing existing relationships, and increasing advertising and sponsorship. Our client is based in an easily accessible area of North Bristol with onsite parking.

Duties of the Sales and Events Coordinator to include:

• Developing and implementing a comprehensive commercial strategy
• Identifying and securing new revenue opportunities across sponsorship, advertising, hospitality, venue hire, and community programmes
• Improving and growing existing revenue streams
• Developing sponsorship proposals and tailoring partnership packages
• Building and maintaining strong relationships with local businesses, sponsors, and commercial partners
• Coordinating and promoting events, ensuring all events run smoothly
• Managing commercial budget, forecasting, and reporting
• Producing promotional content for commercial products
• Acting as key point of contact for commercial enquiries

Due to the nature of this Sales and Events Coordinator role, proven business development experience is required and a passion for hospitality and/or sports would be advantageous. This is alongside the ability to work independently, excellent attention to detail, and strong communication skills.

Our client is offering a great package and is well established in their industry. If this sounds like a role that would be of interest to you, then please get in touch with us to apply.

Do you love working with customers?

Do you want to develop your career within the financial services sector?

We’re proud to be recruiting for several Customer Service Representatives to join our client’s friendly team!

The Job

• Dealing with inbound and outbound calls, emails, and written requests from customers  
• Managing queries, requests, and issues through to successful resolution
• Providing accurate information regarding life and pension policies
• Conducting security checks to ensure compliance with company regulations
• Handling sensitive calls and dealing with vulnerable customers appropriately 
• Updating internal systems with all customer communication

The Person

This is a fantastic opportunity for someone who has previously worked in the hospitality or retail sector, although would also suit someone who has previously worked in insurance or finance. Full training will be provided.

The successful candidate will also have great communication skills, strong attention to detail, and excellent computer literacy skills.

If this sounds like the next role in your career, please apply today!

Please note, due to training requirements our client is unable to accommodate any holidays within the first 6 weeks.

We’re looking for a strong communicator with exceptional attention to detail to join our busy client in Bristol City Centre. You will join their Service Delivery Team to act as first point of contact for both internal and external clients, managing new and existing work orders through internal systems.

This role requires someone with excellent communication skills, strong attention to detail, and the ability to meet deadlines in a fast-paced environment.

Daily responsibilities to include:

• Managing and monitoring workflow statuses within internal systems
• Processing work orders in line with client SLAs and KPIs
• Handling all incoming calls, assisting with general queries
• Liaising with engineers and suppliers to obtain updates and ensure all works are completed within contractual timeframes
• Responsible for accurate diary management
• Supporting upper management to ensure client requirements are met

Candidates must be hardworking and self-motivated to ensure exceptional service delivery.   

Experience of working with customers over the telephone is essential to effectively engage with clients, colleagues, and third parties.

Hours of work are 8am – 5pm, Monday – Friday.

Get in touch for more information!

Are you looking for your next customer service challenge?

We’re excited to be recruiting several Customer Support Advisors to join our client’s growing team! In this role, you’ll be delivering exceptional customer service at every point of contact. You’ll need to be a strong communicator and collaborative worker, with previous experience working in a customer-facing environment.

Duties will include:

• Handling inbound calls from customers and assisting with a range of requests
• Building rapport with customers to develop a strong understanding of their needs
• Delivering effective solutions to retain customers’ business
• Consistently meeting targets and service standards
• Maintaining accurate records including communication logs

Skills and experience required:

• Previous customer service experience
• Excellent communication skills, both written and verbal
• A resilient and can-do attitude
• Ability to use multiple IT systems

If this sounds like the next role for you, please apply today! We’re reviewing applications on an ongoing basis.

Do you have strong administration experience within a Financial Planning or Wealth Management practice?

My client, a growing financial planning and wealth management practice is recruiting for an experienced Senior Client Services Administrator to join their business during an exciting period of change.  In addition to managing all administrative tasks on behalf of the Financial Planners, you will work closely with the Client Services Operations Manager sharing knowledge and ensuring the delivery of excellent client service across the team.     

Key duties and responsibilities:

• Working closely with Financial Planners to deliver excellent client service and acting as a point of contact for clients on their behalf
• Processing all business in line with processes and procedures, collating AML documentation as required
• Managing workflow and maintaining back-office systems and client records
• Identifying risks and breaches
• Monitoring processes and procedures and identifying areas for improvement
• Assisting in developing processes and procedures to ensure streamlining and efficiencies are in place
• Coaching team members to enhance skills and competencies
• Supporting the Client Services Operations Manager in the day to day running of the team

Due to the nature of this Senior Client Services Administrator role, previous experience in a similar financial planning/wealth management environment is required and an associated qualification i.e. CII/CISI/LIBF is desirable. 

If this role is of interest, then please get in touch to discuss further or apply today!

Join our client, an award-winning international law firm, as a Claims Team Manager!

In this role, you will be responsible for the line management of the Claims Team, managing resources and capacity on a daily basis. You will also oversee the day-to-day relationship with particular clients and stakeholders.

This role is suitable for someone with excellent management skills and a thorough knowledge of relevant legislation and legal frameworks.

Key duties and responsibilities will include:

• Acting as a point of contact for general client queries
• Supervising and mentoring direct reports to create a high performing team
• Managing the team’s files to comply with SLAs and KPIs
• Ensuring quality and integrity of MI captured within the case management system
• Liaising with internal administration to deliver reports to Insurers
• Delivering training, coaching, and ongoing support to the team
• Identifying trends and escalating risk information where appropriate
• Building and maintaining effective relationships with customers and suppliers
• Carrying out regular audits of team members to ensure standards are achieved

Skills and Experience Required:

• Previous experience within a similar role is essential
• Experience in claims along with technical knowledge and expertise
• Experience within insurance would be ideal
• An understanding of legal frameworks and the importance of compliance
• An associated legal qualification i.e. LLB Law, GDL, ACII, CILEx, or equivalent would also be ideal

If you are interested in this opportunity, then please get in touch or apply today!

In return, there is a competitive annual salary and overall benefits package on offer, as well as hybrid working with a minimum of 2 days in the office. 

Key duties and responsibilities will include:

• Running a full caseload of professional indemnity claims
• Maintaining an accurate understanding of the delegated authority principles and reporting requirements on all matters falling outside of the delegated authority
• Making strategic decisions in the Insurers’ best interests
• Investigating and identifying an Insureds exposure to claims, identifying and obtaining information relevant to liability and quantum
• Providing guidance and assistance to the Insured in response to complaints and claims, including approving settlement offers
• Negotiating settlement of claims within the delegated authority
• Investigating and reporting to Insurers on policy cover and response
• Managing panel solicitors as agent for Insurers including reporting where claims fall outside the delegated authority

Due to the nature of this Claims Handler role, previous experience with technical claims is required. A strong knowledge of relevant legislation is essential along with an understanding of legal frameworks and the importance of compliance. An associated legal qualification i.e. LLB Law, GDL, ACII, CILEx, or equivalent would also be ideal.

If you are interested in this opportunity, then please get in touch or apply today!