This is a fantastic opportunity to join our client’s friendly, growing team!

You’ll be delivering exceptional customer experiences, ensuring company standards and expectations are met every step of the way. You’ll be communicating with customers via telephone, email, and live chat – a friendly and can-do attitude is a must for this role.

This role is based in our client’s head office in Moreton-in-Marsh with free onsite parking and a train station 10 minutes’ walk away.

Key duties to include:

• Managing guest enquiries regarding bookings, facilities, services, and more
• Ensuring guest information is accurate and up to date
• Processing online and third-party bookings accurately
• Logging and escalating any complaints in a professional manner
• Consistently meeting daily and monthly targets
• Supporting internal bookings for staff, contractors, and issue resolutions
• Collaborating with colleagues across internal teams

Required skills and experience:

• Strong customer service experience (e.g. hospitality, retail, beauty etc)
• Excellent organisational skills and attention to detail
• A passion for delivering exceptional customer experiences
• Strong communication and problem-solving skills

In return, you’ll receive a competitive salary with a great benefits package!

If you’re looking for your next customer service opportunity, please apply today.

• Emersons Green, Bristol
• 9am – 5pm Monday to Friday
• Office-based, onsite parking

If you have strong administration experience with a knack for building lasting client relationships, this could be the next challenge for you…

Working for a professional and friendly company, you’ll be part of a successful team. You’ll be delivering excellent service to business customers, and you’ll bring with you a flair for dealing with people and a real drive for high standards.

Liaising with contacts from small to large businesses and across a range of sectors, you’ll be happy and confident over the phone. You’ll be investigating and resolving queries and complaints, so a resilient and proactive demeanour is essential.

The role requires a fast-paced and confident communicator with strong customer service experience, ideally gained within a business services environment.

Daily duties will include:

• Working with colleagues to ensure an outstanding customer experience
• Deescalating complaints and conducting thorough complaint investigations
• Delivering tailored customer service to meet retention targets
• Acting as intermediary between customers, suppliers, and the sales team
• Troubleshooting any services delays or failures
• Accurately inputting data on internal platforms and systems
• Updating and amending service schedules through internal software
• Conducting basic credit control duties (e.g. chasing outstanding payments)

Skills and experience required:

• Proven experience in an administration position  
• Superb customer service experience and the desire to deliver an outstanding customer service every time
• Strong IT skills including Microsoft Office systems
• Excellent written and verbal communication skills

If this sounds like your cup of tea, please apply today!

This busy and varied role will provide essential finance and administrative support, manage the CRM database to ensure accurate and consistent use, and act as the first point of contact for member and general enquiries.

In return, you will have the opportunity to play an integral role in a small team offering plenty of job satisfaction. 

Daily duties and responsibilities will include:

• Ensuring financial processes run efficiently and accurately to support effective charity management
• Managing the finance inbox and processing invoices, payments, donations, and expenses accurately and promptly
• Maintaining financial records to support reporting, audits, and statutory requirements
• Managing the CRM database to monitor and evaluate the effectiveness of the charity’s services
• Supporting staff to ensure the CRM is used accurately, consistently, and in line with the needs of all projects
• Assisting members with membership administration and annual renewals
• Responding directly to telephone, email, and general enquiries or signposting as appropriate

Due to the nature of this role, previous administrative, finance, or office-based experience is required alongside a working knowledge of finance and CRM systems. 

If you are looking for a new opportunity where you can really make a difference, then please apply today! 

Are you an experienced Accounts Assistant? Do you want to join a friendly and growing team?

Our client is looking for an organised and detail-oriented Accounts Assistant to join them. If you have strong bookkeeping experience, this could be the next role for you!

Duties will include:

• Supporting day-to-day finance operations
• Posting and processing purchase invoices
• Managing supplier statements and reconciliations
• Assisting with payment runs and payroll processing
• Responsible for credit control and all related follow-ups
• Managing bank reconciliations and supporting VAT reconciliations
• Maintaining accurate bookkeeping records in Xero
• CIS administration and subcontractor verification

Required skills and experience:

• AAT Level 3 (or equivalent) is essential for this position
• Proven experience in a similar accounts or bookkeeping role
• Strong knowledge of Xero, payroll, VAT, and CIS
• Experience with purchase ledger and credit control

Due to the location of our client’s office, access to your own vehicle is required.

Free parking, pension scheme, and employee assistance program.

If this sounds like the next role for you, please apply today!

We’re excited to be recruiting for a Customer Service Executive to join our client’s growing team! If you have previous customer service experience and are looking to develop your skills with an established company, this could be the next role for you.

As a Customer Service Executive, you will be the key point of contact for internal Fleet Managers, resolving a range of queries or issues to meet the needs of customers.

Other duties will include:

• Delivering exceptional customer service
• Developing strong product, process, and system knowledge to fulfil daily tasks
• Working closely with internal colleagues and teams to ensure high-quality delivery of customer requirements
• Managing the renewals process across a range of customer accounts
• Ensuring compliance with company and industry regulations
• Identifying additional solutions for customers to add to their accounts

Required skills and experience:

• Previous experience in a customer service role
• Strong literacy and numeracy skills
• Excellent communication and organisational skills

In return, you will receive a fantastic salary and benefits package with perks such as a generous contributory pension scheme, enhanced parental leave, referral scheme, free breakfast, and more!

Please note, our client is unable to accommodate any holidays within the first 6 weeks of training.

Please apply today if this sounds like the next role for you!

Do you have previous experience in sales, commercial management, or business development? Are you passionate about high-quality hospitality?

Our client is a premier hospitality and sporting venue, and we’re excited to be supporting their recruitment of a new Commercial Manager. As Commercial Manager, you will be taking the lead in generating sales for their hospitality and event bookings, and advertising and sponsorship agreements.

The successful candidate will be responsible for developing new relationships, managing existing relationships, and increasing advertising and sponsorship. Our client is based in an easily accessible area of North Bristol with onsite parking.

Duties of the Commercial Manager to include:

• Developing and implementing a comprehensive commercial strategy
• Identifying and securing new revenue opportunities across sponsorship, advertising, hospitality, venue hire, and community programmes
• Improving and growing existing revenue streams
• Developing sponsorship proposals and tailoring partnership packages
• Building and maintaining strong relationships with local businesses, sponsors, and commercial partners
• Coordinating and promoting events, ensuring all events run smoothly
• Managing commercial budget, forecasting, and reporting
• Producing promotional content for commercial products
• Acting as key point of contact for commercial enquiries

Due to the nature of this Commercial Manager role, proven business development experience is required and a passion for hospitality and/or sports would be advantageous. This is alongside the ability to work independently, excellent attention to detail, and strong communication skills.

Our client is offering a great package and is well established in their industry. If this sounds like a role that would be of interest to you, then please get in touch with us to apply.

Join our client’s growing team as a Remediation Administrator!

In this role, you’ll be utilising your financial services skills to ensure exceptional service is delivered by the operational teams. In addition, you will be dealing with a range of complaints and taking corrective action in a professional manner to ensure successful resolution.

Daily duties to include:

• Supporting queries, complaints and requests from Financial Adviser firms
• Ensuring complaint resolution and corrective actions are taken quickly and efficiently
• Providing exceptional service in line with expected standards
• Processing new investments and providing administrative support
• Building strong and long-lasting client relationships

In return, you’ll receive a competitive salary with excellent benefits such as a performance-related bonus, 25 days holiday, private medical insurance, and more!

Qualifications and experience:

• Previous experience in financial services is essential
• An understanding of investments and investment products
• Excellent communication skills, both written and verbal
• Strong organisational abilities with keen attention to detail

Get in touch or apply today if the above sounds like the next challenge for you!

Our client is going through a period of positive growth, and we are excited to be recruiting for a Reconciliations and Banking Administrator to join their team!

This role is working primarily with financial data therefore the successful candidate will ideally have previous financial services experience with knowledge of CASS. Strong knowledge of Excel is essential. In return, you will receive a fantastic benefits package with perks such as 25 days holiday, private medical insurance, and a performance-related bonus!

Daily duties to include:

• Daily reconciliation of client accounts, checking for anomalies and investigating when required
• Overseeing funding from the Corporate accounts for shortfalls
• Completing checks on bank accounts and uploading payment files
• Managing internal and external customer reconciliations and investigation
• Liaising with third parties such as fund managers and banks
• Processing nominee and investment manager payments

Skills and experience required:

• Financial services experience preferred
• Strong attention to detail and organisational skills
• Excellent communication skills
• Working knowledge of Excel and data reconciliation

If the above feels like the next challenge that you are looking for, please apply today!

We are looking for a high-energy Supply Chain Manager to become the backbone of our operations. In this role, you aren’t just managing a list of vendors; you are our primary "fixer." You will sit at the heart of the company, bridging the gap between our Sales, Onboarding, and Customer Service teams to ensure our promises to clients are always kept.

The Role
You will be the face of the company to our supplier partners and the hero for our internal teams. Your mission is to ensure we have the right suppliers, at the right price, delivering the best service —every single time.

Key Responsibilities

• Supplier Relationship and Escalation: Act as the lead service negotiator and ambassador. You’ll handle the tricky conversations; resolving disputes over pricing and service failures with existing partners.
• Strategic Sourcing: Expand our geographic reach by hunting for and onboarding new waste management partners, ensuring all credit and compliance checks are watertight.
• The ‘Fixer’ Protocol: Resolve urgent, real-time service issues. When a supplier fails, you step in to negotiate a solution that upholds our high standards for the customer.
• Smart Allocation: Play "matchmaker" by deciding which suppliers receive specific contracts based on cost, capacity, and service track record.
• Team Collaboration: Partner with our Onboarding and CS teams to ensure seamless service delivery for every new site we win.
• Tech and CRM Management: Maintain and optimise our CRM systems to ensure supply chain data is accurate and actionable.

About You

• An Expert Negotiator: You know how to handle price increases and service disputes without damaging relationships.
• Tech-Savvy: You are comfortable navigating CRM systems and using data to drive decisions.
• Dynamic and Energetic: You enjoy a fast-paced environment and can juggle multiple fire-fighting tasks without losing your eye for detail and your commitment to deadlines.
• A Natural Ambassador: You represent our brand with professionalism, ensuring suppliers meet our high customer-centric standards.

Why Join Us?
This is a rewarding role for someone who wants to see the direct impact of their work. If you have a solution-focussed mindset and the commercial acumen to drive our growth, we want to hear from you.

Do you have a passion for going the extra mile for your customers?

Our client is a market leading provider of legal expenses insurance that has enjoyed rapid growth in recent years. They are currently looking for several Claims Handlers to join their vibrant claims team in their Bedwas office. As a Claims Handler, you will manage a diverse range of claims, from commercial and personal contract disputes through to employment, medical negligence or motor claims.

In return for this, you will receive fantastic training and ongoing support, a great salary and benefits, and the opportunity for ongoing development and progression.

Daily duties and responsibilities of the Claims Handler to include:

• Dealing with legal expenses claims on behalf of multiple insurers and brokers
• Overseeing the customer experience throughout the claim life cycle
• Investigating claims evidence and making informed decisions on outcomes
• Providing clear, concise, and accurate information to internal and external personnel
• Assisting with managing appointments of litigators and solicitors as needed
• Adhering to all company and regulatory policies and procedures
• Answering a high volume of calls and making calls to assist with ongoing case management

Due to the nature of this Claims Handler role, experience of delivering excellent customer service in a fast-paced environment is required. Insurance, financial services, retail or hospitality – it really doesn’t matter! You just need to love working with customers and have a calm and patient yet resilient manner, which is required when dealing with challenging and emotional claims.

If you like the sound of this role, then we would love to hear from you. 

Do you have a passion for going the extra mile for your customers?

Our client is a market leading provider of legal expenses insurance that has enjoyed rapid growth in recent years.  They are currently looking for several Claims Handlers to join their vibrant claims team in their Bristol office. As a Claims Handler, you will manage a diverse range of claims, from commercial and personal contract disputes through to employment, medical negligence or motor claims.

In return for this, you will receive fantastic training and ongoing support, a great salary and benefits, and the opportunity for ongoing development and progression.

Daily duties and responsibilities of the Claims Handler to include:

• Dealing with legal expenses claims on behalf of multiple insurers and brokers
• Overseeing the customer experience throughout the claim life cycle
• Investigating claims evidence and making informed decisions on outcomes
• Providing clear, concise, and accurate information to internal and external personnel
• Assisting with managing appointments of litigators and solicitors as needed
• Adhering to all company and regulatory policies and procedures
• Answering a high volume of calls and making calls to assist with ongoing case management

Due to the nature of this Claims Handler role, experience of delivering excellent customer service in a fast-paced environment is required. Insurance, financial services, retail or hospitality – it really doesn’t matter! You just need to love working with customers and have a calm and patient yet resilient manner, which is required when dealing with challenging and emotional claims.

If you like the sound of this role, then we would love to hear from you. 

In return, our client is offering a fantastic benefits package with perks including a generous contributory pension scheme, volunteering days, sustainability initiatives, enhanced parental leave, free breakfast in the office, and more!

Daily duties and responsibilities:

• Managing calls and emails, ensuring timely query resolution
• Verifying invoices on accounting ledgers in line with SLAs
• Conducting account reconciliations and adhering to month-end deadlines
• Overseeing stock management, handling payments and receipt postings
• Providing exceptional support to internal and external customers
• Working with internal teams, assisting with departmental controls and audits
• Supporting with ad hoc project work as required

Skills and experience required:

• Previous experience in a similar accounts payable role and/or AAT Level 1 (or equivalent)
• Strong numeracy skills and attention to detail
• Excellent time management and organisational abilities  

If this sounds like the next challenge for you, please apply today!

Our client is looking to recruit a Credit Controller to join their finance function! This is a great opportunity to develop your skills with a growing company.

This role would suit someone with previous experience managing customers in financial difficulty, and excellent communication skills are essential. In return, our client is offering a fantastic benefits package with perks including a generous contributory pension scheme, volunteering days, sustainability initiatives, enhanced parental leave, free breakfast in the office, and more!

Daily duties and responsibilities:

• Working with customers facing financial difficulties, addressing missed payments, and working with them to bring their payments up to date
• Chasing and collecting missed or overdue payments via telephone, letter, and email
• Supporting vulnerable customers and providing additional assistance where appropriate
• Taking appropriate action to minimise potential losses through early arrears management, debt and asset recovery
• Ensuring compliance with relevant policies and procedures
• Ensuring prompt query resolution to facilitate payment including any invoice queries
• Working alongside outsource and supplier partners to manage overdue/missed payments

Skills and experience required:

• Previous experience in a similar collections or credit control role
• Strong customer service experience
• Fantastic communication skills – written, verbal, reporting and presenting
• Excellent time management, planning, and organisational skills
• Ability to meet daily KPIs

If you’re looking for your next Credit Control challenge, please apply!

Our client, an established firm of chartered accountants and business advisers, is looking for a Client Support Administrator to join their busy and friendly team and support a portfolio of new and existing clients.

In return, there is a great salary on offer alongside excellent benefits, including a Gloucester Quays Privilege Card providing in-store and dining discounts plus free parking in Gloucester Quays (usually £15 a day)!

Duties and Responsibilities

• Supporting the team to deliver excellent client service and ensure the smooth day-to-day running of the firm
• Acting as a point of contact for clients, responding to queries and redirecting as appropriate
• Completing all client onboarding and administrative functions throughout the client lifecycle
• Undertaking due diligence and AML checks
• Proactively planning work throughout the year and ahead of financial year-end
• Ensuring effective workflow management to meet relevant service standards
• Maintaining back-office systems and client records, and completing all other ad hoc administrative tasks as required

Experience and Skills

• Previous office administration experience, ideally within accounting or professional services
• Strong client service and communication skills
• Excellent organisation and prioritisation skills

If you are an experienced administrator looking for a new opportunity, then please apply today!

Join our client, an award-winning international law firm, as a Claims Team Manager!

In this role, you will be responsible for the line management of the Claims Team, managing resources and capacity on a daily basis. You will also oversee the day-to-day relationship with particular clients and stakeholders.

This role is suitable for someone with excellent management skills and a thorough knowledge of relevant legislation and legal frameworks.

Key duties and responsibilities will include:

• Acting as a point of contact for general client queries
• Supervising and mentoring direct reports to create a high performing team
• Managing the team’s files to comply with SLAs and KPIs
• Ensuring quality and integrity of MI captured within the case management system
• Liaising with internal administration to deliver reports to Insurers
• Delivering training, coaching, and ongoing support to the team
• Identifying trends and escalating risk information where appropriate
• Building and maintaining effective relationships with customers and suppliers
• Carrying out regular audits of team members to ensure standards are achieved

Skills and Experience Required:

• Previous experience within a similar role is essential
• Experience in claims along with technical knowledge and expertise
• Experience within insurance would be ideal
• An understanding of legal frameworks and the importance of compliance
• An associated legal qualification i.e. LLB Law, GDL, ACII, CILEx, or equivalent would also be ideal

If you are interested in this opportunity, then please get in touch or apply today!

In return, there is a competitive annual salary and overall benefits package on offer, as well as hybrid working with a minimum of 2 days in the office. 

Key duties and responsibilities will include:

• Running a full caseload of professional indemnity claims
• Maintaining an accurate understanding of the delegated authority principles and reporting requirements on all matters falling outside of the delegated authority
• Making strategic decisions in the Insurers’ best interests
• Investigating and identifying an Insureds exposure to claims, identifying and obtaining information relevant to liability and quantum
• Providing guidance and assistance to the Insured in response to complaints and claims, including approving settlement offers
• Negotiating settlement of claims within the delegated authority
• Investigating and reporting to Insurers on policy cover and response
• Managing panel solicitors as agent for Insurers including reporting where claims fall outside the delegated authority

Due to the nature of this Claims Handler role, previous experience with technical claims is required. A strong knowledge of relevant legislation is essential along with an understanding of legal frameworks and the importance of compliance. An associated legal qualification i.e. LLB Law, GDL, ACII, CILEx, or equivalent would also be ideal.

If you are interested in this opportunity, then please get in touch or apply today!

Do you have legal or insurance claims experience or an interest in starting a career in claims?

Our client, an award-winning international law firm, is looking for a Claims Handler to join their growing Legal Support team that handles claims made against professionals.  Acting on behalf of leading insurers, the Claims Handler will handle these Professional Indemnity (PI) claims for pre-litigated matters from first notification of loss to settlement.  Managing a caseload will include reviewing and investigating cover, assisting insured professionals, responding to claims, and reporting to insurers.     

In return, there is a competitive annual salary and overall benefits package on offer, as well as hybrid working with a minimum of 2 days in the office. 

Key duties and responsibilities will include:

• Reviewing insurance policy terms, identifying, investigating, and reporting potential issues to insurers
• Assisting insured professionals in taking details of their claim, advising at an early stage whether settlement is likely and to what value, and supporting them throughout
• Managing a caseload to avoid unnecessary litigation and ensure resolution
• Negotiating settlement of claims, working efficiently, commercially, and in line with delegated authority
• Maintaining and ensuring the completeness, accuracy, quality, and integrity of data on the case management system
• Understanding insurer requirements and adhering to their SLAs
• Meeting KPIs around service delivery, quality assurance, and caseload management
• Supporting monthly and ad hoc reporting to insurers

Due to the nature of this Claims Handler role, previous experience in claims within an insurance/legal environment or a genuine interest in moving into claims is required.  An associated legal qualification i.e. LLB Law, GDL, ACII, CILEx, or equivalent would also be ideal.

If you are interested in this opportunity, then please get in touch or apply today!

We’re looking for a qualified accountant with experience of systems and process implementation. You’ll be joining the team during an exciting period of change and will be instrumental in supporting our client through a period of largescale transformation.

This role suites someone strategic who will ensure our client meets their regulatory operational finance requirements. In return, you’ll receive a competitive salary with excellent benefits such as a discretionary annual bonus, 25 days holiday (not including Bank Holidays), professional development and internal progression, and more!

Responsibilities will include:

• Reviewing a range of financial systems and processes, identifying areas for improvement
• Developing robust financial reporting processes within a highly regulated environment
• Ensuring accountancy advice is aligned with the business’ needs
• Communicating complex accounting procedures with multiple stakeholders
• Designing and monitoring appropriate quality assurance controls and accessing risks  
• Managing and undertaking analysis of complex business data to provide recommendations on operational validity
• Working closely with internal teams including an offshore team

Skills and Experience Required:

• Previous experience of working in a regulated environment (financial services)
• CCAB qualification or equivalent
• Previous experience of implementing financial systems and controls
• Previous experience of working within CASS regulations

Please apply or get in touch for more information.

Are you looking for your next customer service challenge?

We’re excited to be recruiting several Customer Support Advisors to join our client’s growing team! In this role, you’ll be delivering exceptional customer service at every point of contact. You’ll need to be a strong communicator and collaborative worker, with previous experience working in a customer-facing environment.

Duties will include:

• Handling inbound calls from customers and assisting with a range of requests
• Building rapport with customers to develop a strong understanding of their needs
• Delivering effective solutions to retain customers’ business
• Consistently meeting targets and service standards
• Maintaining accurate records including communication logs

Skills and experience required:

• Previous customer service experience
• Excellent communication skills, both written and verbal
• A resilient and can-do attitude
• Ability to use multiple IT systems

If this sounds like the next role for you, please apply today! We’re reviewing applications on an ongoing basis.

We’re looking for a strong communicator with exceptional attention to detail to join our busy client in Bristol City Centre. You will join their Service Delivery Team to act as first point of contact for both internal and external clients, managing new and existing work orders through internal systems.

This role requires someone with excellent communication skills, strong attention to detail, and the ability to meet deadlines in a fast-paced environment.

Daily responsibilities to include:

• Managing and monitoring workflow statuses within internal systems
• Processing work orders in line with client SLAs and KPIs
• Handling all incoming calls, assisting with general queries
• Liaising with engineers and suppliers to obtain updates and ensure all works are completed within contractual timeframes
• Responsible for accurate diary management
• Supporting upper management to ensure client requirements are met

Candidates must be hardworking and self-motivated to ensure exceptional service delivery.   

Experience of working with customers over the telephone is essential to effectively engage with clients, colleagues, and third parties.

Hours of work are 8am – 5pm, Monday – Friday.

Get in touch for more information!

An exciting opportunity to join our client’s busy and friendly team, suitable for someone with exceptional organisational, analytical, and numerical skills. A passion for delivering exceptional service is a must!

You will provide comprehensive administration support for a key contract, ensuring all jobs are managed effectively, and supporting paperwork is accurate. You’ll be liaising with the engineers, account manager, and client directly, resolving all inbound queries or issues.

Daily responsibilities to include:

• Ensuring all work orders are accurately recorded, allocated, and processed
• Ensuring compliance with all targets, SLAs, and deadlines
• Managing subcontractors and their workloads, liaising with clients regarding works and access
• Responding to queries from clients, account managers, subcontractors, and engineers
• Supporting with tracking and closing individual cases as required
• Managing documentation to meet business process requirements, company standards, and industry regulations
• Monitoring Risk Assessments and Method Statements to ensure all risks are managed

Skills and experience:

• Previous experience in a similar administrative role is required
• Proven customer service experience
• Ability to multitask, prioritise, and meet deadlines
• Strong communication skills, both written and verbal

Hours of work are 8am – 5pm, Monday – Friday.

We are actively reviewing applications – don’t miss out, apply today!

Duties and Responsibilities

• Leading the progression of the UK outsourcing and offshoring strategy
• Undertaking detailed analysis and making recommendations on outsourcing strategy and policy
• Supporting the management of core outsource suppliers to ensure performance, value, and compliance
• Leading the development and embedment of strong supplier management practices across the supply chain
• Supporting the implementation of robust risk and compliance monitoring across procurement
• Coordinating and delivering remedial actions where risks or control gaps are identified
• Driving continuous improvement and innovation across supplier and outsourced management
• Acting as an SME within procurement integration and group-wide projects

Skills and Experience

• Strong procurement or supply chain management experience in a regulated environment
• Experience managing primary suppliers or outsourced services
• Excellent stakeholder and relationship management capability
• Commercially and financially astute
• Resilient and proactive self-starter

If you are looking for a new and challenging opportunity in procurement, then please get in touch or apply today.

This is a fantastic opportunity to work with a global provider of business outsourcing services and innovative technology solutions as a Client Services Administrator.

The role requires someone who is happy working with a range of complex financial information and analysing commercial data from a variety of different sources. Strong attention to detail is required as you will be processing high volumes of financial information.

Required skills and experience:

• Previous experience of working the financial or professional services sector preferred but not essential
• The ability to analyse and interpret financial data and information
• Excellent written and verbal communication skills
• Strong organisational skills and keen attention to detail

As a Client Service Administrator, you are responsible for dealing with a range of finance related enquiries, and processing high volumes of instructions.

Other duties will include:

• Dealing with requests from Financial Advisers and Investment Managers
• Processing new investment paperwork
• Allocating and transferring funds upon instruction from Financial Advisers
• Completing all related administrative duties
• Building and maintaining strong client relationships
• Offering knowledge and expertise to colleagues as needed
• Ensuring compliance with SLAs and legislative requirements

In return, you’ll receive a competitive salary with excellent benefits such as a performance-related bonus, 25 days holiday, private medical insurance, and more!

If you are looking to develop your skills with a growing global company, please apply today!

Do you have strong analytical skills with a critical thinking mindset?

Our client is looking to welcome several Corporate Credit Underwriters to their friendly team!

This role is responsible for evaluating high-value credit applications and making decisions whether to approve finance applications. You’ll be ensuring compliance with business and industry regulations.

Other duties to include:

• Analysing customer documentation, credit data, and financial statements
• Completing credit analysis and issuing credit opinion for £1m+ applications
• Registering all new customers on internal systems
• Maintaining records of all aspects of application decisions
• Updating procedures in line with risk, regulatory, and compliance parameters

Skills required include:

• A strong background in finance is essential
• Strong research and analytical skills
• Excellent communication and engagement skills
• Sound IT knowledge including office applications

In return, you will receive a fantastic salary and benefits package with perks such as a generous contributory pension scheme, enhanced parental leave, referral scheme, free breakfast, and more!

If this sounds like the next challenge for you, apply today! Our client is interviewing soon for this position.

Our client is looking for an analytical individual to join their team as a Market Insight Analyst! You’ll be working within the Investment Administration Risk & Controls function, responsible for managing market surveillance, daily controls, reconciliations oversight, and reporting.

This role suits someone with existing knowledge of IA and investment market operations, who has previous experience of working in the financial services sector. The successful candidate will have experience with market-data analysis with the ability to produce comprehensive MI and reports. If this sounds like you, this could be the next challenge for you!

Responsibilities will include:

• Experience of working within risk management frameworks, ensuring timely analysis, triage, and escalation
• Conducting and documenting the daily investment market-surveillance control suite and financial platforms
• Performing first-level analysis of surveillance alerts, escalating issues as appropriate
• Identifying themes and trends requiring senior-management escalation
• Overseeing reconciliations across positions, pricing, market data, and broker/internal feeds
• Producing daily IA control MI, reconciliation oversight MI, and market-surveillance analytics
• Maintaining dashboards for governance, reporting, and compliance
• Interpreting market events affecting IA and providing data-based insights to support decision-making
• Acting as central point of contact between IA, Compliance, Technology, Clients, Vendors, and Risk
• Communicating issues, insights, and trends clearly to stakeholders

Skills and Experience Required:

• Experience within a similar role and strong knowledge of investment and market operations
• Strong analytical skills with the ability to produce clear MI
• Excellent written and verbal communication skills
• Related qualifications are ideal but not essential (degree in finance, economics, or risk, or related professional certifications)

We’re reviewing applications for this role very soon, so please apply today!

Do you have leadership experience within an accountancy practice or commercial finance team?

Would you like the opportunity to support the shaping and execution of a client excellence strategy? 

Our client, an established firm of chartered accountants and business advisers, is looking for a Client Services Manager to lead their Client Support, Bookkeeping, and Payroll administration teams.  Reporting into the Head of Operations, this brand-new role will be crucial in ensuring ongoing operational delivery and excellent client experience.

In return, there is a great salary on offer alongside excellent benefits, including a Gloucester Quays Privilege Card providing in-store and dining discounts plus free parking in Gloucester Quays (usually £15 a day)!

Duties and Responsibilities

• Client Journey Management: Overseeing the entire client journey, identifying opportunities for improvement, and ensuring consistency across all touchpoints
• Cross Department Collaboration: Working closely with other departments to ensure that all aspects of the client journey are aligned
• Team Leadership: Leading and mentoring the administration teams, ensuring they are equipped to deliver excellent and efficient service
• Process Improvement: Playing a proactive role in improving existing and adopting new processes to drive efficiencies and client excellence
• Operational Delivery: Understanding strategic deliverables, identifying and addressing issues
• Training Delivery: Delivering training and coaching in support of ongoing learning and development
• Client Liaison: Acting as the central point of contract for outsourced partners, clients, and stakeholders
• Management Information: Creating and producing regular and accurate MI reports to allow operational and strategic decisions based on facts 

Experience and Skills

• Previous team management experience, ideally within accounting or professional services
• Ability to work in a fast-paced environment and lead through challenges and escalations
• Strong communication skills required for both internal and client-facing matters

If you are an experienced team leader looking for a new opportunity, then please apply today!

Please note, this job is also known as Client Excellence Lead, Client Services Team Leader, or Operations Manager.