- Bath
- £28,000 - £31,000 p/a DOE
- Office hours, Monday – Friday
- Onsite parking, 25 days holiday plus bank holidays
Join our client’s friendly and bustling team as a Service Coordinator! If you are a very organised individual who enjoys providing exceptional customer service, this could be the next role for you!
As a Service Coordinator, you’ll be coordinating service and remedial work activities for the team, working with colleagues to ensure high-quality customer experiences. Due to the nature of this role, previous customer service experience is essential.
Duties will include:
- Conducting daily schedule checks and ensuring engineers have the equipment required
- Completing all related administrative duties including scheduling planned maintenance
- Checking all new faults logged and resolving within established SLAs
- Ordering new items as needed for stock or jobs
- Processing attended and completed jobs daily on internal systems
- Monitoring inbound emails and responding within expected timescales
- Checking reports from the alarm receiving centre and actioning callouts or visits as needed
- Managing inbound calls and forwarding to the correct team member as appropriate
- Quoting and sending aftercare maintenance agreements to new and existing customers
Required Skills and Experience:
- Proven customer service experience is essential
- Experience in a similar coordination role is desirable
- Strong written and verbal communication skills
- Good knowledge of IT software including Microsoft Office applications
- Excellent organisation and prioritisation skills
If this sounds like the next challenge for you, please apply today! Our client is interviewing for this role very soon.