Join our client’s Reservations Team and be part of creating unforgettable guest experiences!
Are you passionate about delivering high-quality customer service?
The person:
Previous customer service experience in an office environment, preferably contact centre or reservations is desirable. You will also need excellent written and verbal communication skills to liaise with guests and internal personnel.
If you are multilingual, this would be preferred, however it is not essential, you just need to be keen to deliver excellent service!
The role:
- Providing outstanding customer service by handling inbound calls and emails promptly and professionally
- Managing guest queries and reservations to ensure a seamless booking experience
- Collaborating with various departments to fulfil guest requests
- Maintaining accurate knowledge of products, policies, and procedures
In return, you will receive a competitive salary and a fantastic benefits package with perks including:
- An annual bonus of up to 10%
- 2 free stays in company properties per year
- Quarterly bonus
- 22 days holiday (with the option to purchase up to 5 more)
- Contributory pension scheme
- Health cash back plan
- Money-off scheme for retail outlets
If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!