Remediation Case Handler - 9 Month Fixed Term Contract

We are excited to be recruiting for an award-winning company based in the heart of Bath who are currently looking for Remediation Case Handler to join their friendly team on a 9-month fixed term basis.

As a Remediation Case Handler, you will work with your team to facilitate positive customer outcomes via a range of communication channels, processing customer refunds, and supporting customers with their queries and progress updates.

Daily duties to include:

  • Dealing with remediation calculations including requesting information from external parties
  • Reviewing and collating data to build full case files
  • Consistently working within strict time constraints
  • Identifying and reporting customer complaints in line with company policy
  • Investigating complaints and reaching a prompt and suitable resolution
  • Providing customers with updates as requested
  • Liaising with internal teams and customers via telephone, email, and letter

Required skills and experience:

  • Previous customer service experience is essential
  • Experience dealing with customer complaints within a financial services environment
  • Strong written and verbal communication skills

Benefits to include:

  • A competitive salary and up to 15% discretionary bonus each year
  • Hybrid working
  • 25 days holiday entitlement plus bank holidays, with the option to purchase or sell up to 5 additional days per year
  • Private Medical Insurance for you and your immediate family
  • Supported and encouraged Professional Development such as vocational training
  • Access to a range of schemes - from Cycle to Work to Income protection
  • Interest free season ticket loans for travel costs
  • Various corporate gym membership rates
  • Internal progression

If the above feels like the next challenge that you are looking for, please apply today!