We are excited to be recruiting for an award-winning company based in the heart of Bath who are currently looking for Remediation Case Handler to join their friendly team on a 9-month fixed term basis.
As a Remediation Case Handler, you will work with your team to facilitate positive customer outcomes via a range of communication channels, processing customer refunds, and supporting customers with their queries and progress updates.
Daily duties to include:
- Dealing with remediation calculations including requesting information from external parties
- Reviewing and collating data to build full case files
- Consistently working within strict time constraints
- Identifying and reporting customer complaints in line with company policy
- Investigating complaints and reaching a prompt and suitable resolution
- Providing customers with updates as requested
- Liaising with internal teams and customers via telephone, email, and letter
Required skills and experience:
- Previous customer service experience is essential
- Experience dealing with customer complaints within a financial services environment
- Strong written and verbal communication skills
Benefits to include:
- A competitive salary and up to 15% discretionary bonus each year
- Hybrid working
- 25 days holiday entitlement plus bank holidays, with the option to purchase or sell up to 5 additional days per year
- Private Medical Insurance for you and your immediate family
- Supported and encouraged Professional Development such as vocational training
- Access to a range of schemes - from Cycle to Work to Income protection
- Interest free season ticket loans for travel costs
- Various corporate gym membership rates
- Internal progression
If the above feels like the next challenge that you are looking for, please apply today!