Our client is one of Bristol’s leading employers, and we are excited to be recruiting for a Quality Assurance Analyst to join their super friendly team! You will be responsible for supporting the provision of exceptional service to customers, external contacts, and partners.
In return, you will receive:
- A fantastic basic salary
- 28 days holiday in addition to bank holidays
- 15% non-contributory pension
- Private healthcare and life assurance
- Full training and ongoing support
- Career development and progression opportunities
- Voluntary benefits such as gym membership, travel insurance and health checks
The Job
As a Quality Assurance Analyst, you will be:
- Providing consistent and accurate quality performance assessments of interactions including calls, correspondence, and live chat
- Capturing trends and insight to drive awareness, improvements, and development
- Working with internal teams to highlight trends with a view to improve process and service delivery
- Supporting the production of monthly data led performance packs
- Working with the coaching team to review, translate, and transform data into tangible actions
- Leading and influencing sessions to education and strengthen consistently across coaching and management teams
- Acting as a primary point of contact for quality-related queries
The Person
Due to the nature of this Quality Assurance Analyst role, experience gained within a quality-oriented role with a customer centric focus is essential. You must be a clear communicator with the ability to interpret data. Previous blended contact centre quality experience is desirable.
Your hours will be Monday to Friday shifts between 8am – 7pm (35 hours per week).
Please get in touch if this sounds like the next role for you!