- Emersons Green – hybrid working available
If you’re looking for a new customer support opportunity with a growing company, this could be the next challenge for you!
In this role, you will be managing in-life vehicle processes including taxing, MOT reminders, and fines management processes, ensuring a positive customer experience.
Daily duties to include:
- Providing exceptional service for customers throughout the lifecycle of their vehicle contract
- Completing all admin tasks relating to in-life vehicle processes
- Adhering to all SLAs and ensuring delivery of KPIs
- Supporting customers and frontline teams with processes and queries
- Resolving complaints and ensuring a good customer outcome
- Using customer feedback to support coaching, development, and process improvement
- Maintaining accurate knowledge of products, processes, and systems
Required skills and experience:
- Previous experience in a customer service role
- Admin experience is desirable but not essential
- Strong literacy and numeracy skills
- Excellent communication and organisational skills
In return, you will receive a fantastic salary and benefits package with perks such as a generous contributory pension scheme, enhanced parental leave, referral scheme, free breakfast, and more!
Please apply today if this sounds like the next role for you!