This is a fantastic opportunity to join an established company in the heart of Bristol. Our client is looking for a talented Customer Support Representative who is motivated, enthusiastic, and a team player.
You will be ensuring that customer receive an exceptional service through effective query resolution. In return, you will receive a competitive salary and an excellent benefits package!
Your daily duties will include:
- Handling inbound customer calls and ensuring queries are resolved within specified timescales
- Accurately entering client details onto internal databases
- Reviewing and responding to documents and other miscellaneous correspondence
- Investigating losses and recording data onto internal databases
- Notifying relevant parties of all losses received
- Resolving customer complaints within targets and guidelines
- Translating documents as needed
- Supporting the team with daily and ad hoc tasks
- Carrying out all related administrative duties to a high standard
The successful candidate must have previous experience in a customer service environment. Experience with loss processing and negotiation is needed for this role. Excellent communication and organisational skills are required.
If this sounds like the next challenge for you, apply today or get in touch for more information!