Customer Support Advisor - Hardware

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Our client is looking to welcome talented Customer Support Advisors to their team during an exciting period of growth!

You will be a key member of the team, providing excellent support and technical assistance to customers as first point of contact.

Daily responsibilities:

  • Assisting customers via telephone, email, webchat, WhatsApp, and SMS
  • Documenting issues raised by customers and conducting more thorough troubleshooting as necessary
  • Providing regular updates on the progress of customer queries
  • Following up on outstanding queries
  • Setting up and installing relevant software for customers
  • Diagnosing and resolving a range of hardware-related issues
  • Providing Windows desktop support as necessary
  • Ensuring queries and issues are resolved within specified timeframes

Skills and experience required:

  • Previous customer service experience
  • Strong verbal and written communication skills
  • Proven ability to work towards team and individual targets

If this sounds like the role for you, get in touch or apply today! Our client is looking to interview mid-December for a 16th January start!