Customer Service Executive

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  • Bath – hybrid working available
  • Previous experience in financial services environment required

We’re proud to be partnering with an innovative Bath-based company who provide the technology required for people to access the financial markets. Our client is looking for a Customer Service Executive to join their friendly team; if you’re keen to learn, interested in modern data technology, and have previous experience gained within financial services, this could be the role for you!

In return, you will receive a competitive salary and fantastic benefits package, with perks such as:

  • 27 days holiday + Bank Holidays + a day off on your birthday
  • 6% employer contribution
  • Private health cover, online GP, and life assurance
  • Enhanced parental leave
  • Health and wellbeing initiatives
  • Discounts such as gym and retail
  • And more!

General duties and responsibilities include:

  • Acting as first point of contact for clients and assisting with their queries
  • Helping new clients get to grips with the technology
  • Supporting existing clients with an exceptional ongoing service
  • Generating MI and reporting analytics such as recurring issues and monitoring trends
  • Working with internal teams to resolve client queries within expected timeframes
  • Triaging and responding to queries using a ticketing system

Key skills and experience required:

  • Experience gained within the financial services sector
  • Proven experience within a similar role
  • Strong communication skills and a passion for delivering excellent customer service
  • Excellent IT skills and a willingness to learn more about the fintech industry

If this sounds like the next challenge for you, please apply today! Interviews are taking place next week!