Are you passionate about delivering excellent customer service over the telephone?
If so, our family run client based in Brislington is looking to recruit an experienced Customer Service Advisor to join their existing team. The successful Customer Service Advisor will join a friendly, professional team based in an office environment. The company is dedicated to putting the customer at the heart of everything they do, and the successful candidate will have a proven track record of having the same approach.
In return, the successful Customer Service Advisor will enjoy 25 days holiday plus bank holidays (including the Christmas period) and free onsite parking.
General duties include:
- Handling a range of customer calls regarding products, prices, and other ad hoc queries
- Providing product recommendations based on customer needs
- Processing customer orders and quotations
- Liaising with internal and external departments to gather required information for customers
- Handling customer complaints and ensuring they are resolved effectively
- Informing customers of current product sales promotions
- Dealing with couriers and chasing any deliveries
- Accurately recording information on internal systems
While full training is provided for this role, the ideal candidate will need to have strong telephone-based customer service within an office, contact centre, wholesale, and/or trade desk environment, along with excellent computer literacy, and a positive ‘can-do’ attitude.
Our client is keen to get the right person in place ASAP, so if you are interested or you would like to hear more information, please get in contact!