Customer Service Advisor

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  • Weston-super-Mare
  • £20,319 p/a
  • Office Hours Monday – Friday
  • 1 in 3 Saturday or Sunday 10am-2pm

Are you a talented and resilient individual keen to provide excellent customer service?

Our client, a leading provider of support services for local council, is looking to expand their team of Customer Service Advisors. You will join the team in providing a frontline telephony service and dealing with a range of care-related calls.

You will be playing an integral part within our client’s customer service operation, and the ability to remain calm and resilient in challenging situations is essential.

Daily duties will include:

  • Aiming to resolve customer queries at first point of contact
  • Identifying and assessing customer needs to ensure appropriate action is taken
  • Accurately recording all information on internal systems
  • Responding to emergency alarm calls and taking appropriate action
  • Handling inbound email and other written communications
  • Working with multi-disciplinary team to support in resolving complex enquiries

Required skills and experience:

  • Ability to handle a wide range of enquiries in a contact centre environment
  • Strong written and verbal communication skills
  • Computer literate and ability to operate telephone equipment effectively
  • Friendly demeanour and ability to remain calm under pressure

If you are interested in this opportunity, please get in touch or apply today as our client is looking for someone to start ASAP.