- Clifton, Bristol
- Shifts for this role cover between 7am-8:30pm working 5 across 7 days
Our client specialises in providing exceptional guest experiences for all of their customers, and they are now looking to develop their Agents to join their friendly Reservations Department! You’ll be based in the Clifton office and working with the rest of the team to provide excellent customer service to their guests.
If you are multilingual, this would be preferred, however it is not essential, you just need to be keen to deliver excellent service!
The role:
- Handling inbound calls and assisting with general queries
- Monitoring inbound emails and responding in a timely manner
- Identifying opportunities to upsell and cross-sell products and services
- Managing guest queries and reservations to ensure a seamless booking experience
- Maintaining accurate records of all communications
The person:
Previous customer service experience in an office environment, preferably contact centre or reservations is desirable. You will also need excellent written and verbal communication skills to liaise with guests and internal personnel.
In return, you’ll receive a competitive salary and fantastic benefits package with perks including a discretionary 10% annual bonus, 2 free stays in company properties per year, contributory pension scheme, and more!
If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!