- Emersons Green
- Up to £27,000 p/a depending on experience
- Monday – Friday, shifts between 8am and 6pm
Do you pride yourself in delivering high-quality customer service?
Are you looking for a new challenge within a growing and successful company?
Our client is looking to recruit a Customer Complaints Officer to join their existing complaints team. You will be investigating and resolving customer concerns and supporting the wider business in complaints management.
In return for this Customer Complaints Officer position, our client is offering a competitive salary and excellent benefits including a generous contributory pension scheme, enhanced parental leave, and access to various company schemes.
Responsibilities include:
- Managing inbound technical complaints within SLAs and regulatory requirements
- Supporting complaint resolution across the business through advice, training, and coaching
- Working with all business areas and external partners to manage formal complaints
- Maintaining accurate records using the CRM system
- Supporting ongoing training requirements for new and existing employees
- Liaising with relevant external third parties as needed
Due to the nature of this role, you should have previous customer-facing experience along with:
- Excellent written and verbal communication skills
- Strong problem solving and organisations skills
- An understanding of how to work within legislative guidelines
If this role is of interest to you, please apply today! We’re reviewing CVs on an ongoing basis.