- Bath – hybrid working options available
- Financial services experience essential
We are excited to be recruiting for an award-winning financial technology company based in the heart of Bath who are looking for a Complaints Handler to join their friendly team.
This role is ideally suited to someone with experience working with investment platforms or pensions as well as experience of resolving complex issues. The successful candidate will be responsible for maintaining a sound and robust complaints framework. Knowledge of relevant Financial Conduct Authority rules is key for this role.
Benefits to include:
- Competitive annual salary
- Discretionary yearly bonus of up to 15%
- Office hours and hybrid working
- 25 days holiday plus option to buy/sell up to 5 additional days per year
- Supported and encouraged professional development
- Access to a range of schemes and discounted products
Daily duties to include:
- Acknowledging, investigating, resolving, and organising complaints
- Maintaining sufficient complaint records
- Responsible for the administration of logging and reporting systems
- Assisting with regulatory complaint returns
- Supporting the training and awareness of complaints
- Analysing the root cause of complaints and making recommendations for improvements
- Assisting in initiatives to improve and maintain quality
Required skills and experience:
- Experience of end-to-end complaint resolution
- Previous experience of complaint handling within the financial services sector
- Excellent communication skills, especially the ability to communicate complex matters in a concise and clear way
- Strong IT skills and ability to meet tight deadlines
If this feels like the next challenge for you, please apply today!