We’re excited to be supporting our client in the recruitment of a new Client Services Administration Team Leader!
In this role, you will be responsible for ensuring the delivery of excellent service to clients and managing a small team. You will be responsible for workforce planning, meeting non-negotiable deadlines, as well as investigating and resolving complaints, breaches, and escalated queries.
In return, you will receive a competitive salary and fantastic benefits package!
The successful candidate will have at least 1 year of experience in a similar team lead/supervisory role, along with knowledge of the financial services sector.
Key responsibilities:
- Ensuring the delivery of excellent customer service to a wide portfolio of clients
- Interpreting client instructions and issues, implementing actions relating to administrative policies, procedure guides, and checklists
- Providing guidance and support to the team
- Ensuring compliance with all FCA and TCF regulations
- Identifying, assessing, and resolving operational risks
- Completing regular 1-2-1s and half-yearly appraisals with team members
- Conducting training, coaching, and mentoring of team members
- Supporting with recruitment, resource planning, and process development as needed
- Identifying process improvements and implementing changes
This is an exciting time to join a company going through positive transformation. If you have the required experience and are looking for a new challenge, please apply today!