Claims Team Manager

Are you a strong people leader with significant claims experience?

Join our client, an award-winning international law firm, as a Claims Team Manager!

In this role, you will be responsible for the line management of the Claims Team, managing resources and capacity on a daily basis. You will also oversee the day-to-day relationship with particular clients and stakeholders.

This role is suitable for someone with excellent management skills and a thorough knowledge of relevant legislation and legal frameworks.

Key duties and responsibilities will include;

  • Acting as a point of contact for general client queries
  • Supervising and mentoring direct reports to create a high performing team
  • Managing the team’s files to comply with SLAs and KPIs
  • Ensuring quality and integrity of MI captured within the case management system
  • Liaising with internal administration to deliver reports to Insurers
  • Delivering training, coaching, and ongoing support to the team
  • Identifying trends and escalating risk information where appropriate
  • Building and maintaining effective relationships with customers and suppliers
  • Carrying out regular audits of team members to ensure standards are achieved

Skills and Experience Required:

  • Previous experience within a similar role is essential
  • Experience in claims along with technical knowledge and expertise
  • Experience within insurance would be ideal
  • An understanding of legal frameworks and the importance of compliance
  • An associated legal qualification i.e. LLB Law, GDL, ACII, CILEx, or equivalent would also be ideal

If you are interested in this opportunity, then please get in touch or apply today!