Our client is looking to recruit a Call Centre Agent to support with collections duties in their finance team. This is a great opportunity to develop your skills with a growing company.
Due to the nature of this role, previous experience working with vulnerable customers is essential. In return, our client is offering a fantastic benefits package with perks including a generous contributory pension scheme, volunteering days, sustainability initiatives, enhanced parental leave, free breakfast in the office, and more!
Daily duties and responsibilities:
- Working with customers facing financial difficulties, addressing missed payments, and working with them to bring their payments up to date
- Chasing and collecting missed or overdue payments via telephone, letter, and email
- Supporting vulnerable customers and providing additional assistance where appropriate
- Taking appropriate action to minimise potential losses through early arrears management, debt and asset recovery
- Ensuring compliance with relevant policies and procedures
- Ensuring prompt query resolution to facilitate payment including any invoice queries
- Working alongside outsource and supplier partners to manage overdue/missed payments
Skills and experience required:
- Previous experience working with vulnerable customers
- Strong customer service experience
- Fantastic communication skills – written, verbal, reporting, and presenting
- Excellent time management, planning, and organisational skills
- Ability to meet daily KPIs
If you’re looking for a new collections challenge, please apply today!